Refund policy

Orders are delivered within 4–7 working days. Standard shipping charges are ₹99.
Orders are shipped within 3–5 business days.
Once shipped, delivery generally takes 2–7 working days.
We recommend self-shipping the item as it is generally the fastest option.
Alternatively, we can arrange a pickup through a third-party courier service for ₹150.
As orders are shipped through external courier services, shipping charges are non-refundable once the order has been delivered.
Working days do not include weekends and bank holidays.

Once an order has been placed and processed, it cannot be cancelled.
Shipping charges are non-refundable.
If your parcel shows as “delivered” but you have not received it, please inform us within 24 hours. After this period, we may be unable to address the issue with our courier partners.
We currently provide store credit only for eligible returns. Bank refunds are not provided.
We are not responsible for courier-related delays; however, we will make every reasonable effort to ensure your order reaches you as quickly as possible.
Store credit is valid for 365 days from the date of issuance.
If an express order is not delivered within the promised timeline, we will refund the additional amount paid for express shipping.

To request a size exchange, please email hello@evierose.in with your original order number and all necessary exchange details within 7 days of receiving the product.
Email subject line: “EXCHANGE – Name – Order Number”.
The product must be returned in its original, unused condition, along with the original packaging, tags and dust bags where applicable.
Once we receive the returned product and confirm the size change, the exchanged item will be shipped back to your address.
We provide free shipping for one exchange only. Any subsequent exchange shipment will incur an additional charge of ₹100.
We recommend self-shipping the item as it is generally the fastest option.
Alternatively, we can arrange a pickup through a third-party courier service for ₹150.
For third-party pickups, we cannot be held responsible for any delays, loss, damage or other issues during pickup or transit, as the shipment is handled by the courier partner.

To request a return, please email hello@evierose.in with your original order number and reason for return within 7 days of receiving the product.
Email subject line: “RETURN – Name – Order Number”.
We recommend self-shipping the item as it is generally the fastest option.
Alternatively, we can arrange a pickup through a third-party courier service for ₹150.
Returned items must be in the same condition in which they were received, along with the original packaging, tags and dust bags where applicable.
The product must be unused and unworn and must have all original tags attached.
Once the returned product is received and inspected, eligible returns will be issued as store credit.
Bank refunds are not provided.
For a style change, the issued store credit can be redeemed towards a purchase of your choice.

If you receive a damaged or defective item, please email hello@evierose.in within 24 hours of delivery.
Please provide your original order number along with:
- A clear unboxing video
- Clear photos showing the defect or damage
- Photos of the outer courier pouch
- Photos of the original packaging
If the item is confirmed to be damaged or defective, we will arrange for the product to be collected.
For an approved faulty item, we can replace it with the same product or provide store credit, subject to availability.

If you receive the wrong item, please email hello@evierose.in with your original order number and details of the issue within 24 hours of receiving the product.
Email subject line: “WRONG – Name – Order Number”.
Please include an unboxing video and clear photos of the product, packaging and courier pouch.
Once the issue is verified, we will arrange for the incorrect item to be collected.
We will provide either the correct item or store credit, subject to availability.