Refund policy

Return, Exchange & Refund Policy

Returns

  • We do not accept returns without a genuine or valid reason.

  • If a return is approved, only store credit will be issued.

  • The return request must be made within 7 business days of the order being delivered.

  • No refunds are provided under any circumstance.

Exchanges

  • Exchanges are available for size adjustments or product exchange.
  • If the required size or product is unavailable, we will issue store credit.

  • Customers must inform us of size issues within 7 business days of delivery.

  • Exchanges are accepted within 2 weeks (14 days) from the date of delivery.
  • A product is eligible for exchange only twice.

Shipping for Exchanges

  • We do not provide pickup for exchange requests.

  • You must ship the product back to us for the exchange to be processed.

  • If you want us to schedule a pickup, it will be chargeable at ₹140.

  •  First-time exchange shipping/reverse shipping* i.e, the exchanged product which will be shipped from our side, the shipping charges for that will be covered by us. Pickup is chargeable in all the cases .

  • Second-time exchange shipping will be charged to the customer.

Refunds & Store Credit

  • We do not provide refunds—only store credit.

  • Store credit is valid for 365 days and can be used for future purchases.

  • Store Credit: Issued within 3 business days after receiving the returned item and completing the quality check.

How to Initiate an Exchange

To start an exchange process, please email us at:
📧 hello@evierose.in

Damaged or Defective Products

  • If a damaged or defective product is received, you must inform us within 48 hours of delivery.

  • For such cases, we will provide either store credit or an exchange.

  • Claims made after 48 hours may not be accepted.

Order Cancellation

  • Orders can be cancelled within 2 hours of placing the order (before dispatch).

  • Once the order is shipped, cancellation may not be possible.

Package Opening Process (Mandatory Video)

  • Customers are requested to record a complete unboxing video from receiving the package to opening it.

  • If reporting a defect or damage, this video is mandatory.

  • Without the proper video proof, we may not be able to assist further.

Shipping Charges

  • Shipping charges are non-refundable in all cases.

Company’s Authority

  • In case of any dispute or issue, the company holds the final authority to make decisions.

Processing Time

  • The complete return or exchange process takes 1–1.5 business weeks.

Mode of Communication

Primary Communication

📧 Email (Preferred): hello@evierose.in
Please use email for any genuine or important issues. Our team responds during business hours only.

Secondary Communication

📞 Phone/WhatsApp: +91 93156 20798

Support Hours

Monday to Saturday: 10:00 AM – 6:30 PM
(Sundays & public holidays closed)

Note

  • We are partnered with a third-party logistics provider. While we ensure timely and safe deliveries, unforeseen circumstances may occur that are beyond our control. We kindly request your patience and understanding in such situations.

  • sale items are not subjected to returns or exchange so please make sure you order accordingly and if you still want to exchange it the shipping charges would be on you.